Customer care
Return & Refund Policy
Effective 14 August 2026 · Last updated 14 August 2026
This policy states that House Of Vanishka currently does not accept returns, exchanges, customer-requested cancellations, or customer-requested refunds.
No returns
House Of Vanishka does not currently accept product returns after delivery.
Please review product details, images, size, quantity, price, and delivery information carefully before placing an order.
No exchanges
Exchanges are not currently available. If you need help choosing a product before purchase, contact customer support before placing the order.
No customer-requested refunds
Customer-requested refunds are not currently accepted after an order is placed. This includes change of mind, incorrect selection, address mistakes, delayed delivery within the stated estimate, or product preference changes.
Packaging and product concerns
House Of Vanishka takes care with packaging and product handling. If you receive the wrong item, a missing item, a tampered parcel, or another order conflict, raise a support ticket from your account or contact customer support with your order number and supporting evidence.
The support team will review the issue internally. Submitting a support request does not automatically create return, exchange, cancellation, or refund eligibility.
Contact
Return and refund questions can be sent to support@houseofvanishka.com or raised through the order support ticket flow where available.
Questions or rights requests may be submitted through the Contact page or to support@houseofvanishka.com. Order-related concerns can also be raised from the customer account support ticket flow.