Privacy Policy

Information we collect

We collect information you provide when creating an account, placing an order, contacting support, submitting measurements or preferences, or joining promotional programmes.

• Identity and contact details
• Delivery and billing addresses
• Order, payment-reference, return, and support history
• Device, cookie, usage, and security information
• Product configuration, prescription, or fit information you choose to provide

How we use information

We use personal information to provide the store, fulfil orders, process payments and refunds, prevent fraud, communicate service updates, improve our products, meet legal duties, and send marketing only where permitted.

• Account authentication and verification
• Checkout, shipping, tracking, returns, and customer care
• Security monitoring, analytics, and service improvement
• Tax, accounting, dispute, and regulatory compliance

Sharing and processors

We share only what is reasonably necessary with service providers that operate the store, payments, communications, analytics, cloud hosting, and delivery. Current operational providers include Razorpay for payment processing and Shiprocket and assigned couriers for fulfilment. We may disclose information when legally required or during a properly structured business transfer.

Retention and security

We retain records only for the period required to provide services, resolve disputes, prevent abuse, and satisfy tax, accounting, and legal obligations. We use access controls, encrypted transport, restricted administration, and monitoring, but no internet service can guarantee absolute security.

Your choices and rights

Subject to applicable law, you may request access, correction, deletion, restriction, withdrawal of consent, or account closure. Some transaction records must be retained after account deletion. You may unsubscribe from promotional email without affecting essential order and security messages.

Children, changes, and contact

The store is not intended for children to transact without a parent or guardian. Material policy changes will be published here with an updated date. Privacy and grievance requests can be sent to support@houseofvanishka.com through the Contact page.