Customer care
Cancellation Policy
Effective 14 August 2026 · Last updated 14 August 2026
This policy explains that House Of Vanishka currently does not accept customer-requested cancellations after order placement.
No cancellation after order placement
House Of Vanishka does not currently accept customer-requested order cancellations after an order is placed.
Please review product details, address, phone number, quantity, pricing, and payment information carefully before confirming an order.
Why cancellations are restricted
Orders move into inventory, quality, packaging, and fulfilment preparation after placement. As an early-stage D2C business, the current process does not support reversing confirmed customer orders.
Payment or order conflicts
If you believe there is a payment failure, duplicate charge, wrong order status, delivery conflict, or operational issue, raise a support ticket from your account or contact customer support. The issue will be reviewed internally.
Seller-side inability to fulfil
If House Of Vanishka is unable to fulfil an order because of stock, serviceability, payment verification, or another operational issue, customer support will contact you with the available resolution.
Contact
Cancellation-related support requests can be sent to support@houseofvanishka.com or raised through the order support ticket flow where available.
Questions or rights requests may be submitted through the Contact page or to support@houseofvanishka.com. Order-related concerns can also be raised from the customer account support ticket flow.