Returns, Refunds & Cancellation

Order cancellation

Request cancellation through your account or customer support as soon as possible. An order can be cancelled only before it enters courier pickup or another non-reversible fulfilment stage. If cancellation is accepted after payment, the refund is returned through the original payment method.

Return eligibility

Contact support within the return window displayed at purchase and provide the order number and reason. Eligible products must be unused, unworn, unaltered, complete, and returned with original tags, certificates, accessories, gifts, and packaging.

• Items damaged through use or improper handling are not eligible
• Customised, engraved, prescription, hygiene-sensitive, and final-sale items may be excluded where disclosed
• A return must be authorised before it is sent

Damage or incorrect items

Report a damaged, defective, missing, or incorrect item promptly after delivery. Include clear photographs of the item and parcel and, where reasonably available, an unedited parcel-opening video. Keep all packaging while the case is investigated.

Inspection and refunds

Returned products are inspected before approval. Approved refunds are initiated to the original payment method; bank or payment-provider posting time is outside our control. Original or reverse shipping charges may be deducted where the return is not caused by our error and where permitted by law.

Exchanges and failed inspection

Exchanges depend on stock and may be handled as a return followed by a new purchase. If an item fails inspection, support will explain the reason and available next steps before returning or otherwise handling the product.

Terms requiring business confirmation

The exact return-reporting window, refund processing target, reverse-pickup coverage, non-returnable product list, and any restocking or shipping deductions must be approved and inserted before production launch.